Our business office is located in the central part of the lower level of our building. The business office oversees the following functions:

You will receive a bill from Dubuque Internal Medicine after your charges have been processed by your insurance carrier(s) or if we haven't heard from your insurance carrier after an extended length of time. It is your responsibility to contact your insurance company if you have not received an "Explanation of Benefits" (or EOB). All non-covered charges and remaining charges after your insurance has been paid are due and payable within 30 days of billing. If you do not have insurance and/or special arrangements are necessary for the payment of your bill, please stop by the business office where arrangements can be made quickly and easily.

Dubuque Internal Medicine will file your charges to two insurance carriers for you. Please keep the business office informed of any changes in your insurance status. Although we will assist you in processing your claim, payment of the bill is ultimately your responsibility. We are currently participating providers for Alliance, FirstHealth, cetain Medical Associates Health Plans, Blue Cross/Blue Shield of Iowa (WELLMARK), UnitedHealth Plans, Dean Health Care, Midland's Choice and SISCO. If your charges are to be filed with your employer, workers' compensation, auto insurance, etc., please stop at the patient registration desk to give them the correct billing information at each visit.

We accept assignment from Medicare. Even the most diligent patient has a hard time keeping up with all of the changes and regulations associated with Medicare coverage. Because of the complexities of the Medicare program, we have developed a patient information brochure explaining Medicare. If you have Medicare, please ask for a copy of this pamphlet.

Other insurance companies generally follow Medicare's lead in what services are covered and not covered. Check with your individual insurance plan if there is any question about whether or not a given service is covered. Remember, insurance companies and physicians do not always agree on the medical necessity of a test. Also, different insurance companies will cover your health care costs to different degrees. If your insurance company denies payment based on lack of medical necessity, you are still responsible for payment.

The Internet can be a great source of information about health. It also contains health information which may not be fact-based or substantiated. Dubuque Internal Medicine, P.C. has developed a Web site which contains health information from our physicians, along with links to other reliable sites. Please visit our site at www.dubuqueinternalmed.com to learn more about us, or to begin your search for information about your health.